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This place was a breath of fresh air and I could not have been more satisfied with the service I received. I bought a Jeep Wagoneer from the Tustin location and the sales staff and sales manager were the worst I had ever experienced in my entire adult life. I have written a lengthy detailed account of that experience if you are interested in seeing it posted on their site.
So, when it came time for my first service for our vehicle I was more than trepidatious given the level of service I had received thus far even though I ... Read More Full review text opened.Google - Mar 30, 2025
This place was a breath of fresh air and I could not have been more satisfied with the service I received. I bought a Jeep Wagoneer from the Tustin location and the sales staff and sales manager were the worst I had ever experienced in my entire adult life. I have written a lengthy detailed account of that experience if you are interested in seeing it posted on their site.
So, when it came time for my first service for our vehicle I was more than trepidatious given the level of service I had received thus far even though I had switched dealerships to this one.
My service advisor Steve Goebel was the epitome of professionalism, courtesy and high quality service. I truly felt like a valued customer for the very first time since I bought this SUV. Not only was he exemplary in every facet of the interaction, extremely kind, welcoming, and positive - but he was refreshingly informative and communicated everything I needed to know about my offers, services, amenities, things that were never explained to me when I even bought the car.
And he offered me multiple options so I didn't have to wait around and provided me a rental car. He called me when he said he would, was prompt, diligent and I was educated on what my vehicle's status was, when it would be complete, and when I could come by to pick it up and he was SPOT ON every single instance.
There are many options for consumers nowadays and as someone who is a customer and a business owner I know the apex of success derives from how well you treat people. After my horrendous experience at Tustin Jeep my confidence, feeling of being valued, that my hard earned money spent is taken into consideration was completely renewed and much of that is due to the excellence of my advisor Steve and the staff. Thank you and I cannot recommend this establishment enough. You won't be disappointed.
If i could do 3.5 stars i would. The repairs were well done but they lost my car for an extended period of time which was unsatisfactory.
These guys are the best. They got my warranty work done on my T-rex way quicker than I thought it was possible.
Re: Recent service of 2024 Jeep JLU Rubicon, ☆☆☆☆☆.
This is our 4th scheduled maintenance for service of this vehicle. This visit was to repair the dash pad that was damaged when we initially took possession of the Jeep. We worked with 3 different Service Advisors and Thomas at Tuttle-Click Irvine CDJR was the only one to follow through and see this repair done.
The repair was completed flawlessly. The dash is as it should be and the leather color match is spot on.
Thomas was a pleasure to work with and the level of communication was not lacking nor over the top. ... Read More Full review text opened.Google - Jun 11, 2024
Re: Recent service of 2024 Jeep JLU Rubicon, ☆☆☆☆☆.
This is our 4th scheduled maintenance for service of this vehicle. This visit was to repair the dash pad that was damaged when we initially took possession of the Jeep. We worked with 3 different Service Advisors and Thomas at Tuttle-Click Irvine CDJR was the only one to follow through and see this repair done.
The repair was completed flawlessly. The dash is as it should be and the leather color match is spot on.
Thomas was a pleasure to work with and the level of communication was not lacking nor over the top. He will be the Service Advisor we will ask for in the future. He definitely provided ☆☆☆☆☆ service.
Proud Jeep owners since 2006.
Paul & Sheri
Everyone I engaged with was helpful and communicative. Great experience. I'll keep going back.
Service was great would have given 5 stars however my Jeep was FILTHY after some $2500 work.
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